Policy on Returns
Pack all the items in the original packing. Items bought as sets must be returned in sets. Please note items found used or if the any enclosed serial key scratch card is tampered or if the books are found photocopied, we have the right to return the items back to you.
After Packing, dispatch the parcel to the below address:
Sterling Book House, 181, Dr. D.N. Road, Fort, Mumbai 400001. Phone: 022 22676046, 22659599, 22612521. After you have sent the parcel, please inform us by sending an email to firstname.lastname@example.org along with a copy of the courier/postal receipt.
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items without defining the reason within 14 (Fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit the copy of proof of purchase.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 15 (Fifteen) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
Our return and refund policy is described above. As per our policy, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.
Refund or Exchange Policy
We will refund the full amount including the shipping charges for items which were returned due to a defect and also reimburse the customer cost of sending the item back to us after they provide the courier/postal receipt mentioning the amount incurred. If the customer is looking for an exchange, then we will send the replacement copy if the stocks are available with us or the distributor/manufacturer/publisher. We will inform the customer and will mutually decide on the exchange or refund, depending on case to case basis.