Eligibility of Items for Return or Exchange
In case a defective/different item is received, or wrong item has been ordered by the customer, we will be glad to replace the item if the item is received back at our warehouse within ten (10) calendar days from the date of invoice. The items should be returned in saleable condition. Items bought as sets must be returned in sets. Please note, items found used or if any enclosed serial key, or scratch card is tampered or if the books are found photocopied, we have the right to return the items back to you at your costs. Decision of Sterling Book House is final.
Procedure for Returns
Pack all items in the original packing. Please cover the return package with an additional covering. Copy of proof of purchase to be enclosed with the return. After packing, dispatch the parcel to our warehouse at the following address:
Sterling Book House
Warehouse: Homi House
35, Police Court Lane
Fort, Mumbai – 400001
Tel: +9122 22634700/ 22633551
After the parcel has been shipped please inform us by sending an email to firstname.lastname@example.org along with a copy of the courier/postal receipt.
Please note that all returns are at customer’s costs.
We will be pleased to replace the items with a similar, or matching product, subject to availability. In case of an item going out of stock we will procure and supply within a reasonable time. In case we are unable to replace the item within two months of receipt of the product then a credit by way of a gift voucher will be issued. This will be valid for six months.